TPG DisableAids was founded in 1985 by Tony and Pam Gibbs and is now run by their children, Managing Director Alastair Gibbs and Financial Director Mandy Harrold. As an ongoing family business, their vision is still to keep people as independent as possible in their own homes.
They believe that everyone deserves to have a comfortable and dignified life, which is why they provide rise and recline beds and chairs that are designed to meet their customers' individual needs along with a whole host of other equipment to make life that little bit easier.
Working with a local company: Primacare Chairs based in South Wales , TPG DisableAids are able provide both home comfort and specialist comfort products. They have a range of express delivery and fully bespoke options, so customers can choose products that are ready to be delivered quickly, or products that are made to their specific needs. This means that customers can get the right products that meet their requirements and preferences.
TPG DisableAids are set apart by their British Healthcare Trade Associate membership, which means that they are registered to operate to the Trading Standards Code of Practice. TPG are also NHS and Local Authority approved, so you can rest assured you're in capable hands.
Their team of trained Trusted Assessors have achieved levels 2, 3 and 4 with the Disabled Living Foundation (DLF). These assessors provide advice and support to local authorities, housing associations, occupational therapist teams, and clients. They assess, report and advise on a range of equipment to help keep people independent in their own homes.
TPG DisableAids is not just about selling products; they believe in providing exceptional customer service. Their staff are not commission-based sales people but are assessors who help customers find the right products that fit their needs, even if this requires the cheapest option. They also offer a price match promise, so customers can be sure that they are getting the best value for their money.
The team at TPG DisableAids understands that people don't want their homes to feel like a care environment. That's why they provide products that can fit in more seamlessly with the home's décor, rather than having just one chair that stands out.
Their motto, "let our family help your family," reflects their belief that they are there to provide comfort and support to their customers, as if as they were their own family.
In addition to providing excellent products and services, TPG DisableAids is committed to giving back to the community. They have donated over £100,000 worth of refurbished wheelchairs to the Ukraine through 'Hereford Help For Ukraine' these wheelchairs are ex-demo, surplus to requirements, or would have been scrapped, but TPG DisableAids refurbished them to make a difference in people's lives. They donate time, money and equipment to local parks and charities and have even adopted unused and neglected land to turn into a wild flower garden.
TPG DisableAids has also been awarded the Stannah Certificate of Excellence, which recognises companies that have demonstrated excellence in customer service, installation, and product quality. They are also Diamond Dealer of the year with Handicare Stairlifts awarded for not only huge sales growth over the last 12months but also excellent customers care.
They have 25 service vans with someone available seven days a week to provide urgent breakdown assistance and offer a pick up and drop off service to repair and repair most faults in a customer's home.
TPG DisableAids is committed to providing comfortable and independent living to its customers, with a reputation for after-sales service. So, if you're in the Ludlow area and are looking for comfortable and dignified living, TPG DisableAids is the right choice for you.
To find out more visit tpg-disableaids.co.uk or call 01432 607 366
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