A TENBURY care service has been inspected by the Care Quality Commission (CQC).

An inspector from the CQC conducted an announced inspection of Eclipse Home Care's service in Tenbury in September.

The CQC said in its report of September's visit that 50 people were using the service, which provides care to people in their homes.

A good rating was given following the inspection, remaining consistent with its last rating in October 2017 which was also good.

The inspector wrote: "We looked for evidence that people were protected from abuse and avoidable harm. 

"People using the service had their care needs assessed to enable staff to keep people safely. Risks to people's safety and well-being were assessed. Care plans were completed. 

"The recruitment policy was followed, and recruitment practices were safe. All staff had completed training and had a period to ensure suitability. This meant the provider only employed staff that were suitable, skilled, and competent.

"Staff were knowledgeable about infection prevention. Personal protective equipment (PPE) was available.

"Staff supported people using the service with their medication after completing a risk assessment. 

"People and their relatives were involved in the assessment process to ensure that people's views and preferences were included in their care.

"People were satisfied with their care, and told us they had no concerns. People's privacy and dignity were respected and expressed their views.

"The provider had procedures to monitor and improve the service, including managing incidents, accidents, safeguarding, and complaints.

"Systems were in place to identify areas for improvement, and information was shared with the staff team and area managers.

"We spoke with people using the service and relatives to gain their views about the service. We spoke with six staff members, and managers. We also spoke with two people using the service and eight relatives of people using the service. We reviewed a range of various records relating to the service, including policies and procedures."

Relatives told us their family members were safe, with one saying, "I feel my relative is well cared for and the communication."